Effective Date: 31/12/2024
Genetix Biotech Asia Ltd. (“Genetix”, “we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.genetixbiotech.com or engage with our products and services. Please read this policy carefully.
1. INFORMATION WE COLLECT
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide when you:
Register on our website or create an account.
Place an order or request a quotation for products.
Subscribe to our newsletters, publications, or scientific updates.
Submit enquiries, feedback, or contact forms.
Attend webinars, conferences, or training programmes organised by us.
Apply for employment or internships.
Data collected may include: Full name, organisation/institution name, designation, email address, phone number, postal/billing/shipping address, GST number, and payment details.
1.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical data via cookies and similar tracking technologies, including:
IP address and device identifiers.
Browser type, version, and operating system.
Referring URLs and pages visited (including time spent on pages).
1.3 Information from Third Parties
We may receive information from authorised distributors, business partners, or publicly available scientific databases to fulfill orders or maintain our business directory.
2. HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
Order Fulfilment: Processing purchase orders, quotations, invoices, and product delivery.
Customer Support: Responding to queries, complaints, warranty claims, and service requests.
Communication: Sending transactional emails, product updates, and promotional offers (where opted-in).
Regulatory Compliance: Meeting obligations under the Information Technology Act, 2000, DPDP Act, 2023, and GST regulations.
Safety & Security: Detecting and preventing fraud or technically harmful activity.
Recruitment: Evaluating job applications and managing our talent pipeline.
3. LEGAL BASIS FOR PROCESSING
We process your personal data under the following legal bases:
4. SHARING OF INFORMATION
We do not sell, trade, or rent your personal information. We share data only with:
Logistics Partners: To facilitate product delivery.
Payment Processors: To process financial transactions securely.
IT & Cloud Providers: For hosting, email, and CRM platforms under data agreements.
Legal Authorities: As required by law or judicial order.
Business Transfers: During mergers or acquisitions under equivalent privacy protections.
5. DATA RETENTION
We retain data only as long as necessary:
Customer transaction records: 8 years (GST/Accounting requirements).
Website usage logs: Up to 12 months.
Marketing records: Until withdrawal of consent.
Job applicant data: 6 months (if not selected).
6. YOUR RIGHTS
Under applicable Indian data protection law, you have the right to:
Access personal data we hold about you.
Correct inaccurate or incomplete data.
Withdraw consent for marketing at any time.
Request erasure of your data (subject to legal retention).
File a grievance with our Grievance Officer.
To exercise these rights: Email info@genetixbiotech.com with the subject “Data Privacy Request”. We respond within 30 days.
7. SECURITY & CHILDREN’S PRIVACY
Security: We use SSL encryption, access-controlled systems, and regular audits. While we strive for maximum protection, no internet transmission is 100% secure.
Children: Our services are intended for professionals. We do not knowingly collect data from individuals under the age of 18.
CONTACT & GRIEVANCE OFFICER
Genetix Biotech Asia Ltd.
Address: 71/1, Shivaji Marg, Najafgarh Road, New Delhi – 110 015, India
Warehouse: 9/54, Kirti Nagar Industrial Area, Kirti Nagar, New Delhi – 110 015
Email: info@genetixbiotech.com
Tel: +91-11-45027000